In Singapore just over a year ago, I went to a retailer to purchase a new one. Since they did not have the Panasonic model I wanted, I decided to buy the latest Braun Series 7 shaver. This comes with a large automatic shaver head cleanser and recharge unit. At first I liked it. Then I was shocked. After just five months I felt the shaver scraping my skin. A substantial hole had appeared at the end of one foil. I have never before had any problem with foils on any shaver. The foils and shaver head on this model should last 18 months before replacement, according to the instructions.
Since the foils are not covered by the one-year warranty, I purchased a new, and expensive, head and foils. By the start of January - again a period of only 5 months - exactly the same type of hole developed in exactly the same place in one foil. This was an expensive shaver. So I took it to the Braun Service Centre. After two days I received an email which stated they had checked the shaver and the cleansing unit and found no problem. It added the holes seemed to have been caused by a build-up of shaved hair which put too much pressure on the foils. WTF! The job of the large cleansing unit is to thoroughly clean the head. Since this had clearly not done its job, I refused to return to collect the shaver until they offered two replacement foil heads. At first they offered none. Then they offered one. They continue to refuse to replace the second.
![Image](https://image.ibb.co/efCrTc/Braun.jpg)
Having now read quite a number of customer reviews of Braun shavers, this problem is not unusual. It seems Braun switched foil manufacturers 2 or 3 years ago and this problem has since become quite a major issue on the Series 7 and more recent Series 9 shavers. I have decided just to toss out this Braun and go back to my favourite Panasonic shaver.