GBs internet problem

[Gaybutton]

My internet has been down since last Friday. My provider cannot send a repair crew until Thursday June 11th in the late afternoon. Until then I am limited by what I can do using my mobile phone.

I am very disappointed that it's going to take so long for my internet to be restored but at least I can do a little something until then using my phone.

[BKKDreamer]

Hi GB,

Over here in VT5, our internet (3BB) also went down on the 1st of June and we could not get our service restored until Friday the 5th of June.

What I found interesting is that previously when there were internet outages I would login to my 3BB account via the web and I would report an outage and the 3BB customer service people were always quick to reply via the internet and even with a phone call and they would send a technician to reset the service - never in my condo room but out at some switch box. Resolution turnaround was almost always within 48 hours.

Unfortunately, as of June I can no longer use the 3BB web page to report internet outages. As 3BB has now been gobbled up by AIS, I am now forced to use the AIS app on my mobile phone where:

- you click on your 3BB account number in the AIS app,
- it then runs an analysis on your internet service,
- it then tells you what you already know (by looking at your 3BB wifi router) that your internet is down,
- it then schedules a maintenance check - but instead of the former < 48 hours now > 96 hours
- after the 96 hours had passed the 3BB technician did call me to tell me that my service has been restored - and when I looked at my 3BB wifi router box - I did indeed see the internet signal flashing (instead of being null and dead).

So, the customer service experience has greatly changed from what 3BB had offered prior to being gobbled up by AIS.

Having said that, yesterday, the internet went down again and I repeated the above process within the AIS app - but this time the experience was a very pleasant surprise. Within the AIS app when it ran the analysis on my internet and reported back that my internet connection was interrupted - it then asked me to reboot (power down) the wifi router and then after the AIS app asked me to click on a button within the AIS app on my phone which then ran a reset of my 3BB connection and within less than 2 minutes my internet connection was restored.

So, in this sense, perhaps this new way of dealing with internet problems via the AIS app on my phone will be much better?

Time will tell?

GB, is your internet service provider 3BB?

[Jun]

My internet has been down since last Friday. My provider cannot send a repair crew until Thursday June 11th in the late afternoon.

Is there a statutory requirement to pay compensation ? I guess not, as Thailand is run for the benefit of business, not consumers.


Here in the UK, it's £10.34 per day, if the service is not fixed within two days after reporting it.
This has the effect of even getting the hopelessly incompetent BT to usually fix lines promptly.

Although, one of my elderly relatives got over £600 from the clowns, after they deliberately disconnected the copper line before the new fibre line was even in position & took a very long time to fix it.
Whilst also having a free temporary 4G service, that was better than the original copper line, thanks to someone being assertive .

[Moses]

My internet has been down since last Friday. My provider cannot send a repair crew until Thursday June 11th in the late afternoon. Until then I am limited by what I can do using my mobile phone.

I am very disappointed that it's going to take so long for my internet to be restored but at least I can do a little something until then using my phone.

If you have internet on your mobile phone, then you may share internet to your other devices by creating hotspot on your mobile phone and then use wifi from phone on other devices.