Jun wrote: ↑Sun Oct 23, 2022 2:05 am
Nowhere on their website does it say I need to upload ID.
I don't have any idea why you are having problems with Wise. I have never had any problem at all with them and I don't recall them ever asking for any kind of ID. Maybe they did and I just don't remember, but that would have been when I first started using them.
Why not just upload your ID to them and be done with it?
I never had any problems with Wise until this transfer. I have been very pleased with previous results.
However, I have a simple expectation regarding communication. If they are waiting for me to upload an ID before progressing a transfer, they should say so on the web page that explains the status of that transfer. Then I would have known about it.
Instead, all they did was send an email, which was immediately followed by another email saying they have my money and the transfer us on it's way. I just read the later mail and took it at face value.
So if anyone else has a transfer on hold, don't expect to be told why on the status page. Check all recent emails.
Jun wrote: ↑Sun Oct 23, 2022 3:06 pm
I never had any problems with Wise until this transfer.
The most important thing, of course, is that you get your money. Still, I would send them an Email asking what the problem was this time. If it were me, I would want to know, especially since no other board members have posted anything saying they had anything similar happen.
1 If Wise say a transfer is delayed, don't expect the website status page to tell you why.
2 Carefully check your e-mail in box for e-mails from Wise. If there is one saying the money is on it's way and you can check progress on the website, don't believe what it says. Check for earlier e-mails, just in case they are asking for your ID.
Filtering my e-mails, I see they last asked for ID in November 2020. At that time, I uploaded a picture of my passport which does not expire until 2029. This time I uploaded the same photo of the same passport.
Jun wrote: ↑Sun Oct 23, 2022 5:18 pm
I see they last asked for ID in November 2020. At that time, I uploaded a picture of my passport which does not expire until 2029. This time I uploaded the same photo of the same passport.
Especially since nothing similar has happened to me - or anyone else I know who uses Wise - can you guess what now has become the latest entry on my "I Don't Get It" list?
Banks and other financial service providers asking for ID is normal practice.
The part I just can't fathom how the "Status" page for the transfer doesn't tell me it's on hold because it needs me to upload ID. That's the most useful piece of information there is regarding the Status of my transfer.
Having to upload the same unexpired passport that I uploaded in 2020 is also slightly silly, but this level of stupidity is not uncommon.
I vaguely remember having to upload and ID a year ago, which went without problem, hence almost gone from my memory.
Since a few years ago, I get a code per SMS that I have to put in the transfer website.
Some days ago, transfer within a day (and from memory all transfers have been within a day).
I set it up in Wise. I then have to scan the QR code and open my UK bank app to send the money to Wise. I then go to open the Kasikorn banking app, but before I can even do that, there is a notification from Kasikorn saying I already have the money. Very impressive.
Probably about a second from my bank telling me the money has gone (instant transfer) to the Kasikorn notification.
Undaunted wrote: ↑Mon Aug 08, 2022 4:27 pm
during the last few weeks what used to take minutes now has become 4-6 days, anyone else experiencing this?
Today for the first time ever since using WISE it happened to me, but fortunately for me not a major delay. My pension was supposed to be deposited into my Thai bank account October 1. This morning, October 1, I received the following notice from WISE. No explanation as to why the delay, only this notice. Also, no mention of a delay on their web site.
I'm wondering if it has anything to do with the USA government shutdown or the Thailand bank account freezes, however my Thai bank account is working just fine. Although I'm glad they at least notified me, it would have been nice for WISE to also explain the reason for the delay, but as I said, I only received the following:
Update to your transfer’s arrival time
Transfer Arrival Delayed
Thursday, Oct 2, 2:07 PM Thailand Time
Your USD to THB transfer is delayed and will arrive on October 02, at 07:07 UTC.
